SHIPPING AND RETURNS

GUIDELINES:

Orders will be packed and dispatched within 1-2 working days

We ship domestic (Australia) via Australia Post & Sendle and international with Australia Post express shipping for a more quicker shipment.

AUS
Australia Post Express ( 2-7 days Business Days ) 

• Free for orders over $150

• Flat rate $14.99 AUD for orders under $150

Sendle Standard (2-10 days Business Days)

• Flat rate $12 AUD for orders under $150

 

NZ

Australia Post Express ( 1-7 days Business Days ) 

• Flat rate $19.99 AUD

• Free for orders over $350 AUD

International Standard ( 2-10 Business Days)

• Flat Rate $15 AUD

USA

Auspost Express ( 2-10 Business Days ) 

• Flat rate $29.99 AUD

• Free for orders over $350 AUD

International Standard ( 20+ Business Days )

• Flat Rate $24.99 AUD

CANADA
Auspost Express ( 2-10 days Business Days ) 

• Flat rate $40 AUD

• Free for orders over $350 AUD

•

UK & EUROPE 
Belgium, Croatia, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Netherlands, Norway, Portugal, Serbia, Spain, Sweden, Switzerland, United Kingdom

Auspost Express ( 2-10 days Business Days ) 

• Flat rate $40 AUD

• Free for orders over $350 AUD

•

ASIA
China, Hong Kong, India, Japan, Malaysia, Saudi Arabia, Singapore, South Korea

Auspost Express ( 2-10 days Business Days ) 

• Flat rate $40 AUD

• Free for orders over $350 AUD

•

CUSTOMS FEES

Prices do not include relevant overseas customs duties, foreign taxes or other fees, which may be imposed and this is the responsibility of the customer. Please check with your local customs office for further information. Being a new & small brand we are unable to cover any extra customs fees. As we continue to grow we are hoping to work with a distribution centre in UK, EUROPE & USA so we can all avoid extra costs. Thanks for your understanding and support!

PLEASE NOTE: During the COVID-19 crisis we are currently shipping as normal and we will update all customers if there are any changes to this. However, some parts of the world are experiencing delays in courier times. Please refer to your tracking for further info.


RETURNS

We offer returns, refunds, size swaps (if stock is available) and store credit.
Please ensure you review your order before making a purchase to limit any errors.

In order to return an item, you must meet the following conditions: 

• The return must be sent back within 10 days of the delivery date.

• The item must be in its original, unused, unaltered and unwashed condition.

• The item must be returned with tags and packing. 

We do not cover the shipping costs of a returned item. Please ensure to track your returned parcel through your selected courier to ensure parcel does not get lost, as we are not liable for lost returns. 

Please contact us at support@outercityclothing.com for a returns form.

For tracking enquiries please ensure to check your emails for updates on your shipment as well as contact the courier if you have any questions.

Any other enquiries please don't hesitate to contact us at support@outercityclothing.com